Compusense is a subscription-based, Software-as-a-Service (SaaS) platform for secure, Internet-based consumer and sensory testing and analysis.
With Compusense, software users plan, design, construct, present and analyze sensory and consumer tests. Software users can also conduct surveys to collect consumer opinions, gather product and packaging concept feedback and get demographic information. Tests are securely presented to respondents anywhere with an Internet connection and virtually any device with a web browser.
Each subscribing company’s data is kept in that company’s Subscription. Although managed by Compusense, all data collected in each subscription belongs to the Subscriber.
Compusense Inc. is committed to provide services to the highest standards possible in the industry. This Service Level Agreement (SLA) targets the two main services delivered when subscribing with Compusense: SaaS and Customer Support.
Compusense SaaS (“Compusense”) platform has been designed with the objective of delivering a reliable service in a timely manner. This goal is achieved through a series of controls observing and confirming the following features:
Compusense Customer Support availability is as follow:
Compusense offers consultation and assistance for unique testing scenarios or special projects. Some fees may apply.
| Severity Level | Definition | Response Time | Workaround Time | Resolution Time |
|---|---|---|---|---|
|
1
|
Emergency condition which makes the use or continued use of any one or more functions of the System impossible or significantly impaired.
The condition requires an immediate solution that is not already available.
|
Within 30 minutes
|
1 hour
|
4 hours
|
|
2
|
Other than any Severity Level 1 Incident, any condition which makes the use or continued use of any one or more functions of the System difficult and which users cannot reasonably circumvent or avoid on a temporary basis without the expenditure of significant time or effort.
|
Within 4 hours
|
4 hours
|
1 business day
|
|
3
|
Other than any Severity Level 1 Incident or Severity Level 2 Incident, any minor incident condition which is not critical in that no loss of Data occurs and which users can easily circumvent or avoid without the expenditure of significant time or effort.
|
Within 1 business day
|
1 business day
|
8 business days
|
|
4
|
Any other service request that doesn’t affect the System functionality.
|
Within 1 business day
|
N/A
|
Will vary depending on assistance requested
|
* Workaround Time: How long it will take for Compusense Customer Support to provide a temporary solution or work around to circumvent or avoid the reported incident on a temporary basis.
*Business Day is defined as Monday to Friday 3:00 to 18:00 Eastern Time.
| Urgency/Impact | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
|
High
|
P1
|
P1
|
P2
|
P2
|
|
Medium
|
P1
|
P2
|
P2
|
P3
|
|
Low
|
P2
|
P2
|
P3
|
P3
|
* P1 – High Priority, P2 – Medium Priority, P3 – Low Priority.
Email: info@compusense.com
1 800 367 6666 (North America)
1 519 836 9993 (International)
412 Laird Road Unit #104
Guelph, ON
Canada N1G 3X7
Quality test methods are used to evaluate a product based on its sensory attributes and overall consumer perception to ensure it meets certain standards of excellence and consistency. These methods provide a consumer-centric assessment of product quality, ensure consistency and adherence to quality standards and drive continuous improvement and customer satisfaction. Examples include, but are not limited to, Shelf Life, Degree of Difference,
Difference from Control, In/Out, etc.
Quality test methods are used to evaluate a product based on its key attributes to ensure it meets specific standards of excellence for consistency. These methods provide an internal assessment of the product quality to adhere to quality standards and achieve customer satisfaction. Examples include, but are not limited to, Shelf-Life, Degree of Difference, Difference from Control, and In & Out methods.
Discrimination test methods are used to determine if there are noticeable differences or similarities between products. These methods enable effective differentiation between products, aid in quality control and assurance by identifying variations and deviations, as well as facilitate efficient decision-making based on objective data. Examples include, but are not limited to, Tetrad, Triangle, Duo-Trio, Paired Comparison, etc.
Discrimination testing methods are used to determine if there are noticeable differences or similarities between products. These methods enable effective differentiation between products, aid in quality control and assurance by identifying variations and deviations, as well as facilitate efficient decision-making based on objective data. Examples include, but are not limited to, Tetrad, Triangle, Duo-Trio, and Paired Comparison test methods.
Quality test methods are used to evaluate a product based on its sensory attributes and overall consumer perception to ensure it meets certain standards of excellence and consistency. These methods provide a consumer-centric assessment of product quality, ensure consistency and adherence to quality standards and drive continuous improvement and customer satisfaction. Examples include, but are not limited to, Shelf Life, Degree of Difference,
Difference from Control, In/Out, etc.
Quality test methods are used to evaluate a product based on its key attributes to ensure it meets specific standards of excellence for consistency. These methods provide an internal assessment of the product quality to adhere to quality standards and achieve customer satisfaction. Examples include, but are not limited to, Shelf-Life, Degree of Difference, Difference from Control, and In & Out methods.
